Agentforce Actions Guide (2026): Native Flows vs. MuleSoft vs. External Services
The article discusses the challenges of integrating Salesforce's Agentforce, a reasoning engine, with external systems and services. It compares different integration options, including Flow HTTP Callouts, Standard Actions, MuleSoft, and curated OpenAPI-based External Services.
Why it matters
Integrating Agentforce with external systems and services is critical for deploying deeply integrated agents that can execute a wide range of business tasks.
Key Points
- 1Agentforce can reason and complete business tasks, but deployments fail when agents can't reliably execute external actions
- 2Native integration options like Flow HTTP Callouts add ongoing auth/admin burden and can break with schema changes
- 3Standard Actions and connectors often lack coverage for long-tail or deep endpoints
- 4Curated OpenAPI specs imported into External Services create discoverable Agentforce actions without shipping brittle glue code
- 5Composio acts as a bridge, generating secure, OpenAPI-compliant connectors that import directly into Salesforce as Actions
Details
Salesforce's Agentforce runs on the Atlas Reasoning Engine, operating in a 'reason → act → observe' loop to complete real business work. While Agentforce can reason effectively, deployments often stall when the agent needs to interact with the rest of the tech stack, such as posting to Slack, updating Jira/Linear, or creating a PagerDuty incident. This is where 'Actions' become the bottleneck. The article explores three main integration options: Flow HTTP Callouts/Apex, Standard Actions/MuleSoft, and generic iPaaS. Each presents significant trade-offs for engineering teams in terms of time-to-ship, long-tail breadth, endpoint depth, per-user security, and operational burden. The best pattern is using curated OpenAPI specs imported into External Services, which create discoverable Agentforce actions without shipping brittle glue code. Composio is presented as a solution that acts as a bridge, generating secure, OpenAPI-compliant connectors that import directly into Salesforce as Actions.
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