Accessibility Audit of Provia's AI Shopping Chat
The article reports on an accessibility audit of Provia, an AI-powered shopping chat for Shopify stores. The audit found several issues, including a serious violation where the product card rail is not keyboard-accessible.
Why it matters
Ensuring AI-powered shopping experiences are accessible is crucial for providing equal access to all users, including those who rely on keyboard or assistive technology.
Key Points
- 1Provia is an AI chat that allows shoppers to search for products conversationally
- 2The audit found 3 violations, including 1 serious and 2 moderate issues
- 3The most serious issue is that the product card rail is not keyboard-accessible
Details
The article describes an accessibility audit of Provia, an AI shopping chat for Shopify stores. The audit was conducted using axe-core, a popular accessibility testing tool. The audit found 3 violations, including 1 serious and 2 moderate issues. The most serious issue is that the product card rail, which displays the search results, is not keyboard-accessible. This violates WCAG 2.1.1 Keyboard, as keyboard-only users cannot scroll the card rail to view all the products. The article notes that the Provia chat surface has only 3 focusable elements in the tab order, none of which are the product cards themselves. The audit also found that the product cards are rendered as plain div/span trees with inline styles, without any list semantics.
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