Instacart to pay $60M to settle FTC claims
Instacart will pay $60 million to settle claims by the Federal Trade Commission that the company misled consumers with unlawful tactics, causing them to pay higher fees and denying refunds.
Why it matters
The settlement highlights the importance of transparency and fair practices in the e-commerce and delivery service industry.
Key Points
- 1Instacart to pay $60 million to settle FTC claims
- 2FTC alleged Instacart misled consumers with unlawful tactics
- 3Tactics caused consumers to pay higher fees and denied refunds
Details
The Federal Trade Commission (FTC) alleged that Instacart, the grocery delivery service, engaged in deceptive practices that misled consumers. Specifically, the FTC claimed Instacart added service fees to customer orders without properly disclosing them, and also denied refunds that were owed to customers. As a result of these unlawful tactics, the FTC says Instacart caused consumers to pay higher fees than expected. To settle the claims, Instacart has agreed to pay $60 million.
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