Creating a 'Glass Box': How NetSuite is Engineering Trust into AI
NetSuite is taking a 'glass box' approach to enterprise AI, making AI decisions visible and traceable. The goal is to build trust through transparency, governance, and auditability.
Why it matters
NetSuite's approach to responsible AI governance could set a new standard for enterprise AI systems.
Key Points
- 1NetSuite Next is built on Oracle Cloud Infrastructure, integrating AI capabilities directly into the core platform
- 2NetSuite's structured data model allows its AI to identify precise links between transactions, accounts, and workflows
- 3Visibility into how AI reaches decisions helps organizations understand, improve, and trust automation over time
- 4Role-based security and auditing ensure AI agents operate within authorized boundaries and their actions are fully traceable
Details
NetSuite is extending the principles of security, control, and auditability that have guided its strategy for 27 years into the AI era. The goal is to make AI actions traceable, permissions enforceable, and outcomes auditable. This 'glass box' approach contrasts with many enterprise AI systems that function as a black box. By building on Oracle's cloud infrastructure and structured data model, NetSuite can generate context-aware insights and recommendations that are accurate and explainable. Transparency turns AI into a learning engine, helping organizations understand and trust automation over time. Role-based security and auditing ensure AI agents operate within authorized boundaries, with every action recorded in the system's audit trail.
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